Kernow Calm (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information we collect
Personal information
We may collect:
- Name and contact information
- Billing and payment details
- Account credentials
- Purchase history
- Communication preferences
- Device and usage information
Automatically collected information
We automatically collect:
- IP addresses
- Browser type
- Device information
- Operating system details
- Usage patterns
- Cookies and tracking data
How we use your information
Primary uses
- Process your purchases
- Manage your account
- Provide customer support
- Send order updates
- Improve our services
- Personalize your experience
Marketing and communications
- Send newsletters (with consent)
- Provide product updates
- Share promotional offers
- Conduct market research
- Analyze user preferences
Information sharing
Third-party service providers
We may share information with:
- Payment processors
- Shipping providers
- Analytics services
- Marketing partners
- Customer support services
Legal requirements
We may disclose information:
- To comply with laws
- To respond to legal requests
- To protect our rights
- To prevent fraud
- To ensure safety
Data security
We implement reasonable security measures:
- Encryption protocols
- Secure servers
- Access controls
- Regular security audits
- Employee training
Your rights and choices
Access and control
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request data deletion
- Opt-out of marketing
- Export your data
Cookie preferences
You can:
- Manage cookie settings
- Disable tracking
- Clear browser data
- Use private browsing
- Opt-out of analytics
Children’s privacy
- We do not knowingly collect data from children under 13
- Parents can request data deletion
- We comply with COPPA requirements
- Special protections for minor’s data
- Immediate action upon awareness of child data collection
International data transfers
- We may transfer data internationally
- We ensure appropriate safeguards
- We comply with data transfer regulations
- We implement standard contractual clauses
- We protect cross-border transfers
Data retention
We retain information:
- As long as necessary for services
- As required by law
- According to internal policies
- Based on user preferences
- Until account deletion
Changes to privacy policy
We reserve the right to:
- Update this policy
- Notify users of changes
- Require continued acceptance
- Implement new practices
- Modify data handling procedures
California privacy rights
California residents have:
- Right to know
- Right to delete
- Right to opt-out
- Right to non-discrimination
- Additional privacy protections
Contact information
For privacy-related inquiries, please email: privacy@kernowcalm.com
Additional rights
European users
Under GDPR, you have rights to:
- Data portability
- Restriction of processing
- Object to processing
- Withdraw consent
- Lodge complaints
Additional protections
We provide:
- Breach notifications
- Impact assessments
- Records of processing
- Regular policy reviews
- Staff training
Last Updated: December 10, 2024